Privacy Policy
This privacy policy describes how Premier Exotic Rentals, located at Regent Chambers, Turner Road, Bandra West, Mumbai, Maharashtra, 400050, India, collects, uses, and protects your personal information when you use our site or engage with our services.
Information We Collect
We collect various types of information when you interact with our online platform and services. This includes information you provide directly to us, such as:
- Identification and contact details: Your name, address, email address (though we do not provide email as a contact point in this policy), phone number, date of birth, driver's license information, and potentially passport details.
- Financial and payment information: Details necessary to process payments for services.
- Booking and service details: Information related to your rental reservations, chauffeur services, or other services requested.
- Communication content: Records of communications with us.
We may also collect information automatically as you use our site, such as:
- Usage data: Information about how you access and use our online platform, including details of your visits, pages viewed, time spent on pages, and referral sources.
- Technical data: Information about your device and internet connection, such as IP address, browser type and version, operating system, and unique device identifiers.
- Location data: If you use services that require location tracking (e.g., for vehicle management or roadside assistance), we may collect precise or approximate location information.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services, including:
- To process and manage your bookings and rental agreements.
- To process payments and prevent fraudulent transactions.
- To provide the services you have requested, such as vehicle delivery or chauffeur services.
- To communicate with you regarding your bookings, services, and inquiries.
- To improve our site and services, and develop new offerings.
- To personalize your experience on our online platform.
- To ensure the security and integrity of our services and protect against fraud and unauthorized access.
- To comply with legal obligations and regulations.
- To enforce our terms and conditions.
Legal Basis for Processing
We process your personal information based on several legal grounds:
- Performance of a contract: We process data necessary to fulfill the car rental agreement or other service contracts you enter into with us.
- Legal obligation: We may process data where necessary to comply with applicable laws, regulations, or legal processes.
- Legitimate interests: We may process data for our legitimate business interests, such as improving our services, preventing fraud, ensuring network and information security, and marketing (where permitted by law), provided these interests do not override your fundamental rights and freedoms.
- Consent: In certain cases, we may rely on your explicit consent to collect and process specific types of personal information. You have the right to withdraw your consent at any time.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Data Security
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing Your Information
We may share your personal information with third parties in limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as payment processing, IT and system administration services, vehicle tracking, insurance providers, and customer support. These third parties are obligated to protect your information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Cookies
Our online platform may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use cookies for various purposes, including:
- Essential cookies: Necessary for the operation of our site and services.
- Performance cookies: Help us understand how visitors use our site to improve its functionality.
- Functionality cookies: Enable enhanced features, such as remembering your preferences.
- Targeting cookies: Used to deliver advertising more relevant to you and your interests.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below.
Links to Other Websites
Our site may contain links to third-party websites. This privacy policy applies only to our online platform. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. Changes are effective when they are posted. We encourage you to review this privacy policy periodically for any changes.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at:
Premier Exotic Rentals
Regent Chambers
Turner Road, Bandra West,
Mumbai, Maharashtra,
400050
India